At PMD® we believe very strongly in product quality and in our quality assurance processes. Every unit is subjected to rigorous inspection and test procedures to ensure it meets our exacting specifications. Defective product is extremely rare. We do, however, examine returned products to help us identify product and/or process improvements.
Every PMD System includes a 30-day satisfaction guarantee. The PMD system comes with a 6 month limited warranty covering any manufacturer defect-related problem resulting from everyday use of the product. The warranty does not cover damage resulting from use with a voltage converter. Voltage converters or plug adapters do not guarantee voltage compatibility.
Following are the warranty terms for each PMD product:
If you have any questions or concerns, please contact our PMD Customer Care: 1-888-445-4532 *For easy troubleshooting, be sure to have your PMD unit in hand when calling our Customer Care.
Notice: The customer will be responsible for postage to return the item for warranty work but the company will pay for the postage to send the new item back to the customer.
Every PMD Skincare Product includes a 30-day satisfaction guarantee
Please be sure to register your PMD Personal Microderm device and sign up to receive future correspondence from us. To register your device, please send in your warranty card or email your information to firstname.lastname@example.org. Only one registration per system kit. For U.S. residents only.